SHIPPING & RETURNS

We hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation then the customer can return the same in its original condition by informing us within 15 days of receiving the product. In such cases, we will add the paid order value in the customer wallet for further purchases on our website after the return of the product.

No payment refund will be given in such cases. No return request will be entertained if the wallet credit/Voucher was already redeemed in the order.

Also, if the ever delivered product has any manufacturing defect or has any variation from the product selected in order then you can return it in its original condition by informing us along with product snapshots within 7 days of receiving the product.

If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account or add the paid value in the customer wallet for further purchases on our website. In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days from the receipt of delivery.
 

Size, Colour & Product Change Policies

We do not entertain Size, color, and product change requests after placing the order with us. In case the customer wants to return the delivered product due to the above reason then the Customer can raise the Product Return Request with us within the 15 days of receiving the product.

The customer can send the request at info@gareeb.org or call us at +917272961015. Once we received the product at our warehouse then we will add the paid amount in gareeb.orb account only after being satisfied that the product is unused, tags intact, and not damaged. If it is found that any of the conditions are not being met then the company/ seller shall discard the refund and there will be no return a such of the product.

Normally return process will take 7 to 10 business days.

In such cases, we will arrange a reverse pick-up for your order. But in case your area does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form coupon which has send to your registered e-mail id and SMS send to your registered number. 

However, exchange/return requests will not be considered more than once. You can return the product(s) to the following address:  

 

B/7 Anand Vihar Anisabad  

Patna Bihar-800002 

Contact No - 9031443222

 

No return request will be entertained if the wallet credit/Voucher was already redeemed in the order.

 

There are a few things that you need to make sure before returning a product.

All items to be returned must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility for the product, and the return shall only be at the discretion of the company/ seller.

In case you had purchased an item that had a free gift associated with it and you wish to return the item, please also return the free gift.